Why don’t you trust some of your managers? Here are 5 ways you can make it easier for everyone when handing over your clients.
How to attract the best clients? You’ll be surprised at how simple it can be. The actions are straightforward as long as you commit to them and work at them
As you’ve risen up your organisation and become a senior manager or even CEO, the balance of your ‘day job’ has had to shift. If you work in professional services you probably retain some of the client-facing work and it’s likely that you still have a financial target. But at this point in your career you have to learn to deliver your expertise and client-facing skills through other people, in… read more →
It’s worth thinking about whether you’re really looking for repeat business. The big advantage of repeat business is that it costs less to sell to a repeat customer – you don’t have to do all that convincing and selling all over again. But perhaps you should be aiming for loyal clients, rather than repeat business. Here are some good reasons why: Repeat customers take the decision to come back to… read more →