Exclusive Villa Estate
The new General Manager for Samujana Villas, an exclusive estate on Koh Samui, had initially spent time overseeing building works. As the 20+ villas were completed he was subsequently tasked with recruiting and managing an executive team capable of delivering the very high standards expected by the villa owners.
The high expectations of the private owners as well as those renting the villas meant that he was dealing with a large number of ‘clients’ at any one time. Consequently, a lot of time was taken up with the detail of running the development and day to day challenges and issues. Not enough time was being spent on leadership of the newly formed team, the business strategy and managing this large number of clients effectively.
How did we help?
We worked with the General Manager through a series of long-distance telephone coaching calls, focusing on how to successfully manage the expectations of the villa owners, as well as how to build an effective team and consciously develop the values and culture at Samujana. Working with us, the General Manager:
- Devised a strategy for managing the villa owners
- Built his team, using specific management tools, with our support
- Reviewed his time management, enabling him to focus on what was important in the long term rather than ‘urgent’ in the short term
Subsequent feedback from the villa owners was encouraging, relationships improved significantly and there is now much better communication between them and the General Manager.
Though still relatively new, the team became more cohesive and the individuals more accountable, which enabled the General Manager to spend more time on business strategy and less on day to day issues.
All of my fellow team members at Samujana would like to thank Amanda for working with me to become a better manager and leader. I am now better able to facilitate change, grow relationships and make strategic decisions that have aligned our values, focused our priorities, given confidence to our stakeholders and grown our business into a more efficient and more creative team who have more fun together!