Creating clear, measurable objectives and holding others to account for them is one of the most important skills of a leader. Here are our top tips.
How to attract the best clients? You’ll be surprised at how simple it can be. The actions are straightforward as long as you commit to them and work at them
If you manage a team and you all really enjoy coming to work, it’s sometimes hard to understand why the buzz you experience doesn’t always lead to outstanding results. You have a laugh, you enjoy your meetings, it’s a pleasure being part of the team, but do you ever have the uneasy feeling that you could be achieving more if every member of the team was working to his or… read more →
These are some critical underlying drivers of sustainable business success: Performance: Underperformance is not tolerated People never make excuses for underperformance We don’t waste time doing irrelevant things The results of the business are in line with its strategy Only activity which supports the strategy is recognised and rewarded Strategy: Everyone knows where the company is going Everyone shares the strategy concisely and compellingly Everyone believes it is achievable People… read more →
Everybody’s invoking the word ‘accountability’ now that, following the global financial crisis, the lack of it has become so apparent. It’s a loaded word and a political football in sectors, such as health care and education, crying out for reform. Who should get what data about doctors’ success rates, hospital effectiveness, student achievement or school performance? What should be measured or tested, and what should be done with the data?… read more →
Have you noticed that some of the great stuff you want to achieve in business is not easily measured? It’s easy to measure quantities: of money, production, sales calls, numbers of time the phone rings before it’s answered, and because it’s easier, businesses tend to default to measuring and managing only straightforwardly quantifiable things. Quantifiable stuff has to be measured in business, it’s true. You’d be failing in your accountability… read more →
Communication skills are critical to being an effective leader, but they are seldom the reason people are promoted to leadership positions. Even the most personable and engaging leaders can benefit from knowing more about how to strategically use communications to advance their ideas or align their people around a common goal and drive them to action on behalf of the business. In our work with different organisations, we’ve found it’s… read more →