Clients are telling us they're re-structuring bonuses so the emphasis shifts from individual to team performance - demonstrated by the following case study
Why do you work? To make money or to help your community and society? We ask what the purpose of your working is, giving you questions to ask yourself.
As a leader, it’s your job to spot what’s going right. So make it your business to find out. Here are 5 reasons why positive feedback is important.
One of the the most common questions we are asked by clients and potential clients is how to motivate people. When we explore their reasons for asking, it seems that they see ‘motivating people’ as the answer to issues as diverse as: People not doing what they are asked to do People giving up too easily People needing a lot of attention in their daily work People not fitting in… read more →
What do you do when one of your best fee earners walks into your office, hands you his resignation and tells you he has accepted a job with your competitor? This happened to a client of ours recently and during the course of their subsequent conversation he offered to increase this person’s salary by 40% if he changed his mind and stayed. The salesman said he would consider the offer.… read more →
One thing we’ve noticed in our work is that the pub (or the wine bar) seems to loom pretty large in amateur theories of management. Problems with someone’s performance? Have a chat over a swift half after work one evening. Someone seems to be upset and complaining a lot? Take him out to lunch and have a good heart to heart about it. Time for somebody’s appraisal? Well, you talk… read more →
Would you like to be able to raise your prices? Meet your targets consistently? Attract more customers? Communicate about your products and services with more impact? Lead an inspired and inspiring team of staff? Have more fulfilment, satisfaction, fun and success at work? There are specific ‘how-tos’ – skills which you can learn if you don’t have them already – for all these areas. But before you go on yet… read more →
You hear a lot about change management, and how to deal with it effectively. But what about the period between the old and the new – the neutral zone? It can be a difficult time, and it can go on for some while. The hatchet has fallen: people know what the new structure will be, but it hasn’t actually taken effect yet, and won’t do for a few months. So… read more →
Don’t you just love the comfort zone? Most of us do. We look for, strive for and have created products and entire industries to help find and maintain high levels of comfort. You’ll find this desire for the comfort zone in all areas of life – physically, mentally, emotionally and more; we are hard wired to seek comfort. So why would any self-respecting writer write something that seems so counter… read more →
Here’s a guest blog post from my good friend, John Gloster-Smith, on the topic of giving positive feedback: What does it take to praise or appreciate people? Sometimes quite a lot, it seems. Apparently 7 out of 10 UK workers feel that their employers take their efforts for granted, or at least expect them to be grateful for a job. This is in the light of pay freezes, longer hours… read more →