What does zero tolerance mean for your business?

You’ve probably heard of ‘Zero Tolerance’ – policing that allows no crime or anti-social behaviour to be overlooked. How could the principle help you implement change in your business? Why ‘Zero Tolerance’? Sooner or later, your company’s change process will reach The Moment of Truth. This is the point where you are faced with a choice between the past and the future. Every part of you will urge you towards… read more →