Jeff Haden's article on managing millennials is a timely read. As he points out, how we think, feel and act has nothing to do with our age group.
Treating staff ‘mean’ to get results is counter-productive: 5 tips for creating a corporate culture to engage your staff and add value to your bottom line.
Why don't your sales people want to pick up the phone? We look at the reasons why and suggest three ways of tackling these issues when coaching new staff.
As a leader, it’s your job to spot what’s going right. To do that, you must habitually make it your business to find out. Here are five good reasons why you should make the effort. So many organisational leaders seem to regard it as their job to spot things that are going wrong and put a stop to them. This is horribly demotivating for your staff and co-workers – just… read more →
One of the the most common questions we are asked by clients and potential clients is how to motivate people. When we explore their reasons for asking, it seems that they see ‘motivating people’ as the answer to issues as diverse as: People not doing what they are asked to do People giving up too easily People needing a lot of attention in their daily work People not fitting in… read more →
What do you do when one of your best fee earners walks into your office, hands you his resignation and tells you he has accepted a job with your competitor? This happened to a client of ours recently and during the course of their subsequent conversation he offered to increase this person’s salary by 40% if he changed his mind and stayed. The salesman said he would consider the offer.… read more →
Do you sometimes wonder if you are talking to yourself? You give instructions or make requests. People say, ‘yes, I’ll do it’ – and then they don’t. Or they do something totally unexpected and not what you wanted at all. Assuming that most people come to work to do a good job, and are honestly trying to do what you want, here’s something to try: the answer may lie in… read more →
In any organisation you would expect (and indeed want) a healthy turnover of staff. But if you start to lose your best people your business will suffer, especially if these people are enticed away by your competitors. Your best people are your biggest asset. If you hold exit interviews you may get some insight as to what is happening in your organisation, but it’s more than likely that either you… read more →
One thing we’ve noticed in our work is that the pub (or the wine bar) seems to loom pretty large in amateur theories of management. Problems with someone’s performance? Have a chat over a swift half after work one evening. Someone seems to be upset and complaining a lot? Take him out to lunch and have a good heart to heart about it. Time for somebody’s appraisal? Well, you talk… read more →