by Kate Mercer | Aug 26, 2026 | Leadership
One of the surprises of growing a business is discovering that what used to work with people suddenly doesn’t. You explain something perfectly clearly. At least, you think you do. One person gets excited and runs with it. Another immediately starts pointing out...
by Kate Mercer | Mar 1, 2026 | Organisation Culture
In any organisation, a certain amount of staff turnover is healthy. People move on, lives change, ambitions shift – it’s normal. But when you start losing your best people, especially to competitors, the impact is felt quickly and deeply. Energy drops, knowledge...
by Kate Mercer | Nov 26, 2025 | Leadership
If there’s one thing great leaders have in common, it’s their ability to communicate with clarity, integrity, and presence. They can paint a compelling vision, rally a team around a shared purpose, and make people feel genuinely heard. But some surprisingly common...
by Kate Mercer | Mar 9, 2025 | Leadership
If you have an important point to make, don’t try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time – a tremendous whack. Winston Churchill A very straightforward and simple skill this...
by Kate Mercer | Jan 9, 2025 | Leadership
We all know our technical skills – the ones we spent years studying, training for, and refining. These are the qualifications on your CV, the tools of your trade. And then there are social skills – the way you connect, listen, and navigate relationships....
