by Kate Mercer | May 9, 2017 | Leadership, Organisation Culture
Creating clear, measurable objectives and holding others to account for them is one of the most important practical skills of a leader. There is a real skill to capturing clearly and precisely the essence of what needs to be achieved, while making sure it is easily...
by Kate Mercer | Feb 6, 2017 | Organisation Culture
What does it take to attract the best clients? We think you’ll be surprised at how simple the list can be. And how straightforward the actions are, as long as you commit to them and work at them. 1. Contact one prospect every single day Connect, whether it’s...
by Kate Mercer | Apr 5, 2016 | Organisation Culture
If you manage a team and you all really enjoy coming to work, it’s sometimes hard to understand why the buzz you experience doesn’t always lead to outstanding results. You have a laugh, you enjoy your meetings, it’s a pleasure being part of the team, but do you ever...
by Kate Mercer | Jul 24, 2015 | Leadership, Team Development
Everybody’s invoking the word ‘accountability’ now that, following the global financial crisis, the lack of it has become so apparent. It’s a loaded word and a political football in sectors, such as health care and education, crying out for reform. Who should get what...
by Kate Mercer | Jun 29, 2015 | Leadership, Organisation Culture
Have you noticed that some of the great stuff you want to achieve in business is not easily measured? It’s easy to measure quantities: of money, production, sales calls, numbers of time the phone rings before it’s answered, and because it’s easier, businesses tend to...
