by Kate Mercer | Jan 13, 2025 | Leadership, Organisation Culture
When it comes to understanding your organisation, how deep does your knowledge go? Not just the finances, production or structure, but the people: their mindsets, culture, and attitudes? These intangible factors can see your business thrive or bog it down in politics,...
by Kate Mercer | Dec 6, 2016 | Leadership
Many business owners find the transition from doing everything, to delegating others to do specific jobs, quite difficult. Check out this article for four top tips on how to avoid the most common delegating pitfalls. Some leaders are resistant to the concept of...
by Kate Mercer | Aug 19, 2016 | Leadership, Organisation Culture
It might seem like an anomaly that sales staff don’t want to make new business calls. But we’ve found that it’s a key issue that comes up with client-facing service providers. They will do almost anything but pick up the phone to potential new...
by Kate Mercer | Jun 6, 2016 | Leadership
How should you speak to people so they really trust you? Here are ten expectations your staff and colleagues have of you as a leader. These are some of the often unspoken things people are concerned about when you speak, change direction or priorities, have a...
by Kate Mercer | Jan 11, 2016 | Organisation Culture, Team Development
Do you sometimes wonder if you are talking to yourself? You give instructions or make requests. People say, ‘yes, I’ll do it’ – and then they don’t. Or they do something totally unexpected and not what you wanted at all. Assuming that most people come to work to do a...
