by Kate Mercer | Aug 2, 2026 | Organisation Culture
When a business starts to creak under the strain of growth, many founders instinctively look for a better system – a new CRM, a better project management platform or a more sophisticated finance package. In short, a workflow tool that promises to automate...
by Kate Mercer | Aug 2, 2026 | Organisation Culture
Many founders I work with started their careers in large organisations before deciding to strike out on their own. They were tired of bureaucracy. Endless reporting, layers of management and processes that seemed to exist for their own sake. Decisions taking weeks...
by Kate Mercer | Aug 2, 2026 | Leadership
One of the biggest compliments people pay founders is also one of the biggest risks to their business. “I don’t know how we’d cope without you.” It sounds flattering. It feels deserved. After all, you built the business by saying yes, solving...
by Kate Mercer | Jul 14, 2026 | Leadership
For many founders and senior directors, there’s one task that never quite makes it to the top of the to-do list. Handing over their biggest client relationships. Everyone agrees it’s important. Everyone intends to do it “at some point”. Yet...
by Kate Mercer | Jul 14, 2026 | Organisation Culture
Most of the businesses I work with pay an annual bonus, and some pay sales commission too. On the face of it, that seems entirely sensible. Work hard. Perform well. Receive a financial reward. Everyone wins. Or do they? Whenever I work with leadership teams, one...
