by Kate Mercer | Aug 26, 2026 | Leadership
It usually starts with the best of intentions. Someone comes into your office with a problem. A client is unhappy. A deadline is slipping. Two members of the team aren’t getting on. A supplier has let them down. You’re experienced, and you can see what needs to...
by Kate Mercer | Aug 26, 2026 | Leadership
One of the surprises of growing a business is discovering that what used to work with people suddenly doesn’t. You explain something perfectly clearly. At least, you think you do. One person gets excited and runs with it. Another immediately starts pointing out...
by Kate Mercer | Aug 2, 2026 | Organisation Culture
When a business starts to creak under the strain of growth, many founders instinctively look for a better system – a new CRM, a better project management platform or a more sophisticated finance package. In short, a workflow tool that promises to automate...
by Kate Mercer | Aug 2, 2026 | Organisation Culture
Many founders I work with started their careers in large organisations before deciding to strike out on their own. They were tired of bureaucracy. Endless reporting, layers of management and processes that seemed to exist for their own sake. Decisions taking weeks...
by Kate Mercer | Aug 2, 2026 | Leadership
One of the biggest compliments people pay founders is also one of the biggest risks to their business. “I don’t know how we’d cope without you.” It sounds flattering. It feels deserved. After all, you built the business by saying yes, solving...
