by Kate Mercer | Jul 14, 2026 | Leadership
For many founders and senior directors, there’s one task that never quite makes it to the top of the to-do list. Handing over their biggest client relationships. Everyone agrees it’s important. Everyone intends to do it “at some point”. Yet...
by Kate Mercer | Jul 14, 2026 | Organisation Culture
Most of the businesses I work with pay an annual bonus, and some pay sales commission too. On the face of it, that seems entirely sensible. Work hard. Perform well. Receive a financial reward. Everyone wins. Or do they? Whenever I work with leadership teams, one...
by Kate Mercer | Jun 28, 2026 | Leadership, Organisation Culture
Ever feel like your familiar home-grown company has suddenly morphed into something chaotic and mysteriously uncontrollable? “Now they all want pay rises, but we’re not making enough money.” “Nobody documents anything – we’re flying blind.” “I only hear about...
by Kate Mercer | Jun 16, 2026 | Leadership
We all know how hard many of us are pushing. Revenue targets; margin pressure; cost control; cash flow: it can feel as if anything that isn’t directly linked to the numbers is a luxury. It often means conversations about culture, values and behaviour quietly slide...
by Kate Mercer | Jun 16, 2026 | Leadership, Organisation Culture
Do you ever feel like your role has quietly become firefighting? You start the week with good intentions. and by Wednesday… you’re dealing with: people asking for pay rises when the numbers don’t quite stack up issues that have been brewing for weeks but only surface...
