Not getting what you want? Why ‘would you mind’, ‘shall we’, and ‘I’ll try’ won’t help you with your direct requests

The world is more interconnected than ever before, so you’d think that direct communication would be a skill we’d become adept at from an early age. Not so, it seems. Many people seem to have missed learning or actively avoided learning it: the skill of making a simple, direct request and giving a simple, unequivocal response in return. In this article we look at why it’s an important skill for… read more →