Measuring the ‘unmeasurable’ – assess your organisation

These are some critical underlying drivers of sustainable business success:


  • Underperformance is not tolerated
  • People never make excuses for underperformance
  • We don’t waste time doing irrelevant things
  • The results of the business are in line with its strategy
  • Only activity which supports the strategy is recognised and rewarded


  • Everyone knows where the company is going
  • Everyone shares the strategy concisely and compellingly
  • Everyone believes it is achievable
  • People are personally excited about it
  • It is translated into practical steps which are owned by specific individuals

…and Culture:

  • We proactively develop our culture when our strategy changes
  • People always demonstrate our stated company values
  • Everybody loves coming to work
  • The company’s culture is managed as explicitly as the financials
  • People never whine and finger-point
  • People’s primary focus is delivering great service

Now Ask Yourself…

  • To what extent can you say these things of your organisation?
  • Do they work for you? Would you add anything? Change anything?
  • How many of your personal performance objectives are targeted towards improving these or similar areas?
  • How much time do you spend in a week, alongside driving for top- and bottom-line results, on developing your organisation?
  • Is there an imbalance?
  • And what would you like to do about it?

Send us your comments – we’d love to hear your feedback!