by Kate Mercer | Oct 22, 2022 | Leadership
Have you ever been ‘ghosted’? That potential customer who seemed so interested in doing business with you, then never came back? The job interviewer who seemed so keen, then went silent and stopped returning your emails and calls? The enthusiastic young applicant for...
by Kate Mercer | Feb 27, 2017 | Leadership, Organisation Culture
Evidence supporting the economic benefits for organisations with happy employees is overwhelming. So how to do you start to create a happy, healthy working culture? Here are some handy pointers. Many people we meet work in not-very-happy organisations whose leaders...
by Kate Mercer | Jan 17, 2017 | Team Development
As a leader, it’s your job to spot what’s going right. To do that, you must habitually make it your business to find out. We give you five good reasons why positive feedback is so important. So what should you do if something has gone right? You should start by...
by Kate Mercer | Nov 10, 2016 | Leadership
You can learn to harness the ways of being that work for you so you only use them in the leadership situations and circumstances that really call for them. In this article we look at how you can choose who to be. This morning, if you slept well, just a few seconds...
by Kate Mercer | Jun 6, 2016 | Leadership
How should you speak to people so they really trust you? Here are ten expectations your staff and colleagues have of you as a leader. These are some of the often unspoken things people are concerned about when you speak, change direction or priorities, have a...
