by Kate Mercer | Feb 25, 2016 | Leadership, Organisation Culture
For the vast majority of people, collaboration is a matter of willingness, not ability. And unless there is a fundamental wish to collaborate, it won’t happen. When senior people in organisations tell their team leaders to work together, it will only happen if ‘they’...
by Kate Mercer | Nov 16, 2015 | Organisation Culture
In marketing our services to businesses large and small, I’ve noticed something interesting – there’s a widespread confusion of ‘organisation development’ with ‘HR’. Organisation development (OD) is the process of building an organisation as a whole. OD specialists...
by Kate Mercer | Oct 26, 2015 | Organisation Culture
“Every organisation is perfectly designed for the results it is getting”. Let’s start by understanding this rather frustrating truism. “Results” we can understand as all consequences including financial, social, environmental, technical and so on. Results that...
by Kate Mercer | Aug 31, 2015 | Organisation Culture
You hear a lot about change management, and how to deal with it effectively. But what about the period between the old and the new – the neutral zone? It can be a difficult time, and it can go on for some while. The hatchet has fallen: people know what the new...
by Kate Mercer | Aug 28, 2015 | Leadership
For the last 20 years or more, I’ve operated within what I thought were the more or less universal ‘rules of engagement’ of professional service provision. But increasingly, it seems as though other people don’t know these rules, or are actually operating by a...
