by Kate Mercer | Aug 28, 2015 | Leadership
For the last 20 years or more, I’ve operated within what I thought were the more or less universal ‘rules of engagement’ of professional service provision. But increasingly, it seems as though other people don’t know these rules, or are actually operating by a...
by Kate Mercer | Aug 21, 2015 | Organisation Culture
What’s your cholesterol level? Are you the optimum weight for your height? Is your level of fitness adequate for the demands your life makes on your body? But when did you as a business leader last systematically assess the state of health of your organisation? I...
by Kate Mercer | Aug 17, 2015 | Leadership
Don’t you just love the comfort zone? Most of us do. We look for, strive for and have created products and entire industries to help find and maintain high levels of comfort. You’ll find this desire for the comfort zone in all areas of life – physically, mentally,...
by Kate Mercer | Jul 24, 2015 | Leadership, Team Development
Everybody’s invoking the word ‘accountability’ now that, following the global financial crisis, the lack of it has become so apparent. It’s a loaded word and a political football in sectors, such as health care and education, crying out for reform. Who should get what...
by Kate Mercer | Jul 22, 2015 | Leadership
We look at where, as a leader, your formal authority ends, and where genuine leadership kicks in, in order to make real changes: Your formal authority cannot create genuine change Change often brings uncertainty, loss, and pain for those it touches – usually the...
