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What’s in it for me? The rise of the entitled employee in SMEs

What’s in it for me? The rise of the entitled employee in SMEs

by Kate Mercer | Jan 28, 2019 | Organisation Culture

When can I expect promotion? How much will my next pay rise be? Can we have better social and leisure facilities? How much will you pay me for taking on more responsibility? Does it sometimes seem that your employees expect your company to deliver ever more and better...
Can you hold your team members to account? How to adapt your leadership style to manage different levels of accountability

Can you hold your team members to account? How to adapt your leadership style to manage different levels of accountability

by Kate Mercer | Jan 14, 2019 | Leadership

By managing individual team members’ expectations, and keeping a bird’s eye view of the process, you’ll be able to juggle different levels of accountability in your team and achieve the targets and results you want. Watch out, though, as it all starts with you… What...
Not getting what you want? Why ‘would you mind’, ‘shall we’, and ‘I’ll try’ won’t help you with your direct requests

Not getting what you want? Why ‘would you mind’, ‘shall we’, and ‘I’ll try’ won’t help you with your direct requests

by Kate Mercer | Oct 15, 2018 | Leadership

The world is more interconnected than ever before, so you’d think that direct communication would be a skill we’d become adept at from an early age. Not so, it seems. Many people seem to have missed learning or actively avoided learning it: the skill of making a...
Is there really a big secret to managing millennials?

Is there really a big secret to managing millennials?

by Kate Mercer | Aug 28, 2018 | Organisation Culture

As a contributing editor to inc.com, Jeff Haden has recently published an article entitled ‘A Study of 600,000 People Shows the Secret to Managing Millennials Is to Quit Thinking of Them as Millennials’. It’s a timely and essential read, and we...
Accountability vs responsibility

Accountability vs responsibility

by Kate Mercer | Apr 5, 2018 | Organisation Culture, Team Development

Take a look at job descriptions in almost any organisation. You’ll find they’re broad statements of areas of responsibility or lists of activities. Job descriptions like this are concerned with activity rather than output, and fuel the culture of ‘hard work’ and long...
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