by Kate Mercer | Feb 18, 2026 | Leadership
Let’s imagine you go to the doctor with a pain across your lower back and down your left leg. Do you say, “No need to examine me, I just need these painkillers, and I’ll be on my way”? Or you call out the TV repair man and say, “both my TVs have lost their picture...
by Kate Mercer | Jan 18, 2026 | Organisation Culture
Most business owners know they have a culture, but that’s where the clarity ends. It’s not unusual to hear things like, “We’ve got a good culture here,” or “People get on,” or “We don’t have politics.” But when you press for details, it turns out culture is something...
by Kate Mercer | Jan 18, 2026 | Leadership
What’s in a job title? Quite a lot, as it turns out – especially in smaller companies, where inflated titles are often handed out like party favours. I see it all the time: a long-serving team member becomes “Head of Design” after a particularly good quarter, or...
by Kate Mercer | Dec 5, 2025 | Leadership
Let’s talk about one-to-ones… Not the drive-by chats. Not the quick sync in the lift. Not the “we talk all the time” shrug. I mean proper, structured, intentional one-to-one meetings with your direct reports. The kind that actually enhance...
by Kate Mercer | Nov 26, 2025 | Leadership
If there’s one thing great leaders have in common, it’s their ability to communicate with clarity, integrity, and presence. They can paint a compelling vision, rally a team around a shared purpose, and make people feel genuinely heard. But some surprisingly common...
