by Kate Mercer | Sep 2, 2016 | Leadership, Organisation Culture
In your world of work, ‘hard skills’ are technical procedures related to your core business. Examples include the latest law, rules and regulations in your area of expertise, or industry. Ironically enough, these ‘hard’ skills are typically easy to observe, quantify...
by Kate Mercer | Aug 30, 2016 | Organisation Culture
You can’t “do” culture change to your organisation. Culture arises from the beliefs and underlying assumptions held by the people in the organisation. Trying to change culture by decree or through training programmes won’t affect people’s beliefs. In today’s...
by Kate Mercer | Aug 26, 2016 | Leadership
It’s easy to assume that being a manager means making money and hitting targets – there’s no time for taking care of your staff and spending time with your team. Well we don’t agree – and here are the only four skills you really need… Do you ever question the...
by Kate Mercer | Aug 23, 2016 | Organisation Culture
What is organisation development and how can it help your business? Here is a simple overview and our answer to the question. With thanks to Koru for the inspiration. No clear direction, management imposing ever tighter controls, increasingly disengaged work force,...
by Kate Mercer | Aug 19, 2016 | Leadership, Organisation Culture
It might seem like an anomaly that sales staff don’t want to make new business calls. But we’ve found that it’s a key issue that comes up with client-facing service providers. They will do almost anything but pick up the phone to potential new...
