by Kate Mercer | Aug 19, 2016 | Leadership, Organisation Culture
It might seem like an anomaly that sales staff don’t want to make new business calls. But we’ve found that it’s a key issue that comes up with client-facing service providers. They will do almost anything but pick up the phone to potential new...
by Kate Mercer | Jul 28, 2016 | Organisation Culture
Appraisals are indeed a waste of time if what you would rather do is fill in paperwork (and complain about it) than talk to somebody eyeball to eyeball, motivating, acknowledging, coaching and training them face to face. Here we suggest a way you can scrap your...
by Kate Mercer | Jul 21, 2016 | Leadership
What you don’t see can hurt you and your team. Unexamined beliefs can undermine your best intentions. Here are five questions to help surface some important leadership beliefs and to consider how well your actions reflect them. 1. What do you stand for? What do you...
by Kate Mercer | Jul 18, 2016 | Leadership
In times of uncertainty, the default position is to put any business decisions on hold. We look at five ways of providing clarity for you and your organisation through periods of instability. We are living through uncertain times, both politically and economically,...
by Kate Mercer | Jul 14, 2016 | Organisation Culture, Team Development
We explain why most ‘team-building’ activities are, at best, a waste of time and, at worst, damaging for your team’s morale. Do you get that sinking feeling when someone (your MD? HR? A keen colleague?) suggests you ‘do some team-building’? Do you have ghastly...
