by Kate Mercer | Jan 18, 2016 | Leadership, Organisation Culture
Do you find yourself complaining that you spend much of your time ‘firefighting’? It’s seems to be one of the diseases of the busy times we live in. But what do we mean by ‘firefighting’ – and if it’s such a problem, why don’t we just stop doing it? Firefighting is...
by Kate Mercer | Jan 11, 2016 | Organisation Culture, Team Development
Do you sometimes wonder if you are talking to yourself? You give instructions or make requests. People say, ‘yes, I’ll do it’ – and then they don’t. Or they do something totally unexpected and not what you wanted at all. Assuming that most people come to work to do a...
by Kate Mercer | Dec 15, 2015 | Leadership
“The children now love luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise.” – Socrates circa 400 B.C. Some things never change. In this quote, it sounds like Socrates is talking about our...
by Kate Mercer | Dec 10, 2015 | Organisation Culture, Team Development
One thing we’ve noticed in our work is that the pub (or the wine bar) seems to loom pretty large in amateur theories of management. Problems with someone’s performance? Have a chat over a swift half after work one evening. Someone seems to be upset and complaining a...
by Kate Mercer | Dec 8, 2015 | Organisation Culture
Do you sometimes feel like a referee? Do you find people come to you with complaints about how other colleagues or other departments have let them down? Do all the little niggles of business life somehow seem to end up at your door, so you feel the weight of people’s...
