by Kate Mercer | Sep 7, 2015 | Leadership
Would you like to be able to raise your prices? Meet your targets consistently? Attract more customers? Communicate about your products and services with more impact? Lead an inspired and inspiring team of staff? Have more fulfilment, satisfaction, fun and success at...
by Kate Mercer | Sep 6, 2015 | Leadership, Team Development
Coming to realise what you are unaware of (or blind to) can be empowering and motivating to the teams you lead. It provides them with a space to add value and a space for the contribution of their strengths in confident vulnerability. It is the transparency and...
by Kate Mercer | Sep 4, 2015 | Organisation Culture
If you can see value in looking at your group, team or organisation as a whole then you might ask, “What are the behaviours I can expect from individuals in a group context?”. At this ‘group-as-a-whole’ level, a group becomes a social system. You can’t explain away...
by Kate Mercer | Aug 31, 2015 | Organisation Culture
You hear a lot about change management, and how to deal with it effectively. But what about the period between the old and the new – the neutral zone? It can be a difficult time, and it can go on for some while. The hatchet has fallen: people know what the new...
by Kate Mercer | Aug 28, 2015 | Leadership
For the last 20 years or more, I’ve operated within what I thought were the more or less universal ‘rules of engagement’ of professional service provision. But increasingly, it seems as though other people don’t know these rules, or are actually operating by a...
