“They don’t treat me like one of the gang anymore.” “I had a friendly chat with Joe over lunch, but nothing’s changed—why?” “I’ve treated them like family, and this is the thanks I get.” “People take advantage of my kindness—it’s so frustrating.” Sound familiar? If...
Most people do not listen with the intent to understand; they listen with the intent to reply. Stephen R. Covey How well do you listen? Have you in fact ever thought about whether there is any way to listen other than the one that comes naturally to you? Something...
"I’m an engineer, accountant, software expert – I didn’t sign up for this people stuff." "Why can’t I just get on with my job without interruptions?" "Management feels so touchy-feely – you’re either good at it, or you’re not." Do these sound familiar? If so, you’re...
In the middle, between ‘start-up’ and ‘corporation’, there is another type of business – the second generation ‘scale-up’ organisations. In the UK, these ‘Small to Medium-sized Enterprises’ form more than 99% of all businesses and employ over 12 million people. Your...
Any committee that is the slightest use is composed of people who are too busy to want to sit on it for a second longer than they have to. - Katharine Whitehorn We’ve all been there: the meeting that drags on endlessly, achieves little, and leaves everyone wondering...
When it comes to understanding your organisation, how deep does your knowledge go? Not just the finances, production or structure, but the people: their mindsets, culture, and attitudes? These intangible factors can see your business thrive or bog it down in politics,...
Leading a team isn’t always plain sailing. You might catch yourself thinking: “Why don’t they just get on with it?” “I’ve got enough on my plate - why do I have to keep checking up on them?” “Managing them feels like babysitting. When will they take responsibility...
We all know our technical skills - the ones we spent years studying, training for, and refining. These are the qualifications on your CV, the tools of your trade. And then there are social skills - the way you connect, listen, and navigate relationships. These you...
Specialists - engineers, doctors, teachers, architects etc - often find themselves promoted not just for their technical skill but because they’ve become indispensable voices in their field. But what happens when climbing the ladder shifts the job away from hands-on...
Ever feel like your job is just putting out fires? "They all want pay rises, but we’re not making enough money." "Nobody documents anything—we’re flying blind." "I only hear about problems when they’ve become emergencies." "All I seem to do is make myself unpopular."...
Find fresh ideas and approaches to resolve your business issues, make a noticeable difference in your performance, and achieve long-term goals.
Find fresh ideas and approaches to resolve your business issues, make a noticeable difference in your performance, and achieve long-term goals.