Ask anyone at a social gathering, “so, what do you do?” Most people reply with a job role or title. If pressed, they will list the things they are responsible for or the activities they carry out in their role. What you never hear is a short, complete list of the...
Have you ever been a part of a company’s failed attempt to boost quality, merge with another company, restructure the business or improve company culture? Chances are that as a leader, you have experienced at least one of these situations. As one of the many aspects...
Have you noticed that some of the great stuff you want to achieve in business is not easily measured? It’s easy to measure quantities: of money, production, sales calls, numbers of time the phone rings before it’s answered, and because it’s easier, businesses tend to...
Communication skills are critical to being an effective leader, but they are seldom the reason people are promoted to leadership positions. Even the most personable and engaging leaders can benefit from knowing more about how to strategically use communications to...
It’s easy to blame external circumstances when you get stopped – your manager, lack of time, a change in the market... But if anything really stops you short in life, it's likely to be a self-limiting belief: a thought about yourself, reinforced by emotion. An event...
We came across this recent article by Jose-Pedro Martinez at Blue Steps on implementing successful change management through communication and which is worth posting: Have you ever been a part of a company’s failed attempt to boost quality, merge with another company,...
Teamwork has become the default way of working in organisations. Many of us have a long-lasting romance with teams, yet we rarely stop and question the assumptions. Like breathing, we just do it. Is teamwork still a safe bet or is it ‘last century’? The benefits of...
On Monday we talked about the origins of the Balanced Scorecard approach, the strategy performance management tool first introduced by Kaplan and Norton in the mid-90s. In today’s post, we’re focusing on the perspectives and implementation of that approach. A Balanced...
Back in the not-so-distant past, the world of work seemed a simpler place. Businesses and their employees didn’t seem to worry about targets, annual assessments, metric-driven incentives etc. But then across the pond US organisations started to focus on the goals of...
“I’m really tired of all these articles and books telling us what to do to be great leaders. I already know and agree with what they’re saying. I should empower my people, take risks, have a vision, deliver results, be accountable, be service-driven, not ego-driven,...
Find out how to create and manage a brilliant culture that underpins a truly successful growing business.
Find out how to create and manage a brilliant culture that underpins a truly successful growing business.