by Kate Mercer | Feb 24, 2025 | Leadership
Most people do not listen with the intent to understand; they listen with the intent to reply. Stephen R. Covey How well do you listen? Have you in fact ever thought about whether there is any way to listen other than the one that comes naturally to you? Something...
by Kate Mercer | Jun 13, 2017 | Leadership
If you think that asking closed questions as a leader will provide you with the right answers, you should think again. Here we look at an alternative mode of questioning, which empowers people to find the answers themselves. “I don’t pretend we have all the...
by Amanda Baines | Jun 23, 2016 | Leadership
How empathetic are you? Are you a softie as a leader? Read this article and find out about the simple E test you can try out at work. American social scientists invented the E test to investigate the connection between power and empathy. This seemingly innocent party...
by Amanda Baines | Sep 20, 2015 | Leadership
When we look at senior leaders’ 360-degree feedback, a pattern that emerges is that as many as one in four are not listening to their peers, their colleagues and their teams. The effects can be devastating for a company. But, despite today’s fast-paced business...
by Kate Mercer | May 3, 2015 | Leadership
Why does communicating clearly matter? The success of any leader in working with and influencing those around them depends on how good their interpersonal skills are. If a leader is able to form a connection with the people he or she interacts with – through...
