by Kate Mercer | Dec 10, 2015 | Organisation Culture, Team Development
One thing we’ve noticed in our work is that the pub (or the wine bar) seems to loom pretty large in amateur theories of management. Problems with someone’s performance? Have a chat over a swift half after work one evening. Someone seems to be upset and complaining a...
by Kate Mercer | Sep 7, 2015 | Leadership
Would you like to be able to raise your prices? Meet your targets consistently? Attract more customers? Communicate about your products and services with more impact? Lead an inspired and inspiring team of staff? Have more fulfilment, satisfaction, fun and success at...
by Kate Mercer | Aug 31, 2015 | Organisation Culture
You hear a lot about change management, and how to deal with it effectively. But what about the period between the old and the new – the neutral zone? It can be a difficult time, and it can go on for some while. The hatchet has fallen: people know what the new...
by Kate Mercer | Aug 17, 2015 | Leadership
Don’t you just love the comfort zone? Most of us do. We look for, strive for and have created products and entire industries to help find and maintain high levels of comfort. You’ll find this desire for the comfort zone in all areas of life – physically, mentally,...
by Kate Mercer | Aug 9, 2015 | Leadership
Here’s a guest blog post from my good friend, John Gloster-Smith, on the topic of giving positive feedback: What does it take to praise or appreciate people? Sometimes quite a lot, it seems. Apparently 7 out of 10 UK workers feel that their employers take their...
