Dealing with breakdowns in attitudes, values and behaviour in your organisation is not hard, but it does require skills such as listening, exploring, sharing, communicating. Here’s why, and how, you need to handle these situations before they turn into a crisis; it’s all about keeping the balance between your tangible and intangible skills. As a leader and manager, you are accountable for the values and attitudes of your organisation, and for how… read more →
In your world of work, ‘hard skills’ are technical procedures related to your core business. Examples include the latest law, rules and regulations in your area of expertise, or industry. Ironically enough, these ‘hard’ skills are typically easy to observe, quantify and measure. They’re also generally easier to train because most of the time it is actually just knowledge being taught. The facts one learns are generally right or wrong… read more →
It’s easy to assume that being a manager means making money and hitting targets – there’s no time for taking care of your staff and spending time with your team. Well we don’t agree – and here are the only four skills you really need… Do you ever question the managerial skills of your boss or your colleagues? A lot of people do, but are they aware of what they… read more →