by Kate Mercer | Jul 27, 2025 | Organisation Culture
Most founders I meet want their business to “feel like a good place to work.” But what that actually means changes dramatically as your business moves from the early days to something bigger, more complex, and – let’s be honest – sometimes a bit messier. In my work...
by Kate Mercer | Jul 27, 2025 | Leadership
In business, we spend a lot of time talking about strategy, goals, and performance. But there’s something that’s quietly just as critical to long-term success: integrity. It’s easy to assume we’ve got integrity covered. Most SME founders I work with care deeply about...
by Kate Mercer | Jun 28, 2025 | Leadership
Here’s a quick question: Do you have a job description? And if you do… when did you last read it? In most SMEs, the answer is something like: “Yes, but it’s a long list of tasks I never look at.” The ‘laundry list’ That’s not surprising. Most job descriptions are...
by Kate Mercer | Jun 28, 2025 | Leadership, Organisation Culture
As your business grows, it morphs and changes. It changes in how you need to manage it. It changes in how it is structured. It changes in its needs. I know you know this because you will have had to upgrade your business systems from time to time. As the business...
by Kate Mercer | Jun 15, 2025 | Organisation Culture
I was talking recently to a newly promoted manager in a business of about 20 people – a typical SME in many ways. She’s been with the company for years, knows the MD well, and had just stepped up from the shop floor into her first leadership role. We got...
