by Kate Mercer | Aug 28, 2015 | Leadership
For the last 20 years or more, I’ve operated within what I thought were the more or less universal ‘rules of engagement’ of professional service provision. But increasingly, it seems as though other people don’t know these rules, or are actually operating by a...
by Kate Mercer | Aug 26, 2015 | Leadership
Following on from our examination on Monday’s post of mindsets and their impact on people’s ability to learn new skills, the usual perception is that people either ‘have the right mindset’ or they don’t, so if they aren’t already effective in...
by Kate Mercer | Aug 24, 2015 | Leadership
Have you ever wondered how someone you manage, or you yourself, can be remarkably effective in one situation, and completely at sea in another, similar one? With one person, you are consistently persuasive, inspiring and eloquent, while with another you struggle to...
by Kate Mercer | Aug 21, 2015 | Organisation Culture
What’s your cholesterol level? Are you the optimum weight for your height? Is your level of fitness adequate for the demands your life makes on your body? But when did you as a business leader last systematically assess the state of health of your organisation? I...
by Kate Mercer | Aug 19, 2015 | Organisation Culture
Today, an inspirational post on tolerance from one of our favourite bloggers, Neil Crofts: Over millions of years humans have evolved to have a finely tuned distrust of difference. In the stone age settlement, difference meant danger. Millions of years of our...
