How do you deal with change management?

How do you deal with change management?

You hear a lot about change management, and how to deal with it effectively. But what about the period between the old and the new – the neutral zone? It can be a difficult time, and it can go on for some while. The hatchet has fallen: people know what the new...
Which generation do you belong to?

Which generation do you belong to?

For the last 20 years or more, I’ve operated within what I thought were the more or less universal ‘rules of engagement’ of professional service provision. But increasingly, it seems as though other people don’t know these rules, or are actually operating by a...
How can you shift a mindset?

How can you shift a mindset?

Following on from our examination on Monday’s post of mindsets and their impact on people’s ability to learn new skills, the usual perception is that people either ‘have the right mindset’ or they don’t, so if they aren’t already effective in...