by Kate Mercer | Jan 28, 2016 | Leadership, Organisation Culture
Are you plagued with people bringing you issues to sort out? Do you find you are interrupted one minute by somebody complaining about their inability to get an answer from some other department or outside agency, the next by somebody bemoaning the inability of other...
by Kate Mercer | Jan 22, 2016 | Organisation Culture
Let’s imagine you go to the doctor with a pain all across your lower back and down your left leg. When you go into the doctor, you sit down and say, ‘I know exactly what I need, Doc. I’ve got this pain; if you’ll just do me a prescription for these specific named...
by Kate Mercer | Jan 11, 2016 | Organisation Culture, Team Development
Do you sometimes wonder if you are talking to yourself? You give instructions or make requests. People say, ‘yes, I’ll do it’ – and then they don’t. Or they do something totally unexpected and not what you wanted at all. Assuming that most people come to work to do a...
by Kate Mercer | Dec 15, 2015 | Leadership
“The children now love luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise.” – Socrates circa 400 B.C. Some things never change. In this quote, it sounds like Socrates is talking about our...
by Kate Mercer | Dec 10, 2015 | Organisation Culture, Team Development
One thing we’ve noticed in our work is that the pub (or the wine bar) seems to loom pretty large in amateur theories of management. Problems with someone’s performance? Have a chat over a swift half after work one evening. Someone seems to be upset and complaining a...
