by Kate Mercer | Jul 5, 2015 | Organisation Culture
Here’s an inspiring post from Neil Crofts on the importance of delivering on our promises: How many times do organisations make statements, commitments or promises and then fail to deliver? How many times do we make statements, commitments or promises, on behalf...
by Kate Mercer | Jul 3, 2015 | Organisation Culture, Team Development
Ask anyone at a social gathering, “so, what do you do?” Most people reply with a job role or title. If pressed, they will list the things they are responsible for or the activities they carry out in their role. What you never hear is a short, complete list of the...
by Kate Mercer | Jun 29, 2015 | Leadership, Organisation Culture
Have you noticed that some of the great stuff you want to achieve in business is not easily measured? It’s easy to measure quantities: of money, production, sales calls, numbers of time the phone rings before it’s answered, and because it’s easier, businesses tend to...
by Kate Mercer | Jun 28, 2015 | Leadership
Have you ever wondered why the training you get on some courses, however interesting and entertaining, doesn’t ‘stick’? How many course folders have you got gathering dust on your office shelves? And how much of the content can you recall, or more importantly,...
by Kate Mercer | Jun 26, 2015 | Leadership
It’s a common mistake to think leadership is defined by formal authority – a ‘perk’ that comes with your job title. But formal authority is overrated as a route to imposing your will on others! Many senior leaders and managers are so task oriented that they put...
