It might seem like an anomaly that sales staff don't want to make new business calls. But we've found that it's a key issue that comes up with client-facing service providers. They will do almost anything but pick up the phone to potential new clients. We look at the...
Bullying is more widespread in business than you might think. It has a huge financial and human impact and shouldn’t be tolerated by bosses. Check out this list for the most common types of bullying behaviour. There is a business case against tolerating nasty and...
Why don’t people want to take accountability at work? Check out this article which shows you how you can build accountability in your business. Why do people avoid accountability? In the best organisations, detailed performance metrics, benchmarks and quantitative...
Appraisals are indeed a waste of time if what you would rather do is fill in paperwork (and complain about it) than talk to somebody eyeball to eyeball, motivating, acknowledging, coaching and training them face to face. Here we suggest a way you can scrap your...
Are you an unhappy boss? If you are, you can expect your employees to be unhappy too. Here are 6 ways you can tackle levels of happiness at work which will impact your bottom line. Often places where people are unhappy are places where the leaders are unhappy too. And...
We explain why most ‘team-building’ activities are, at best, a waste of time and, at worst, damaging for your team's morale. Do you get that sinking feeling when someone (your MD? HR? A keen colleague?) suggests you ‘do some team-building’? Do you have ghastly visions...
Most important work in organisations is not done by one person in isolation; it most often involves individuals and groups working together. In this article we make four simple suggestions for stopping the finger-pointing and restoring harmony. Why is it so unusual to...
As a leader, it’s your job to spot what’s going right. To do that, you must habitually make it your business to find out. Here are five good reasons why you should make the effort. So many organisational leaders seem to regard it as their job to spot things that are...
According to Neil Crofts of Holos, two essential prerequisites for creating a business that delivers sustained success for all of its stakeholders, from employees to society, and that will profit and grow for years on end are ‘forward looking and outstanding...
It often helps in leading your organisation to think of a three-legged stool: strategy, performance and culture. We use this analogy in working with business leaders who wonder, for example, why business is going like a train, they know where they are going and are...
Find out how to create and manage a brilliant culture that underpins a truly successful growing business.
Find out how to create and manage a brilliant culture that underpins a truly successful growing business.