by Kate Mercer | Aug 28, 2015 | Leadership
For the last 20 years or more, I’ve operated within what I thought were the more or less universal ‘rules of engagement’ of professional service provision. But increasingly, it seems as though other people don’t know these rules, or are actually operating by a...
by Kate Mercer | Aug 26, 2015 | Leadership
Following on from our examination on Monday’s post of mindsets and their impact on people’s ability to learn new skills, the usual perception is that people either ‘have the right mindset’ or they don’t, so if they aren’t already effective in...
by Kate Mercer | Aug 24, 2015 | Leadership
Have you ever wondered how someone you manage, or you yourself, can be remarkably effective in one situation, and completely at sea in another, similar one? With one person, you are consistently persuasive, inspiring and eloquent, while with another you struggle to...
by Kate Mercer | Jul 24, 2015 | Leadership, Team Development
Everybody’s invoking the word ‘accountability’ now that, following the global financial crisis, the lack of it has become so apparent. It’s a loaded word and a political football in sectors, such as health care and education, crying out for reform. Who should get what...
by Kate Mercer | Jul 22, 2015 | Leadership
We look at where, as a leader, your formal authority ends, and where genuine leadership kicks in, in order to make real changes: Your formal authority cannot create genuine change Change often brings uncertainty, loss, and pain for those it touches – usually the...
