by Kate Mercer | Jun 29, 2015 | Leadership, Organisation Culture
Have you noticed that some of the great stuff you want to achieve in business is not easily measured? It’s easy to measure quantities: of money, production, sales calls, numbers of time the phone rings before it’s answered, and because it’s easier, businesses tend to...
by Kate Mercer | Jun 28, 2015 | Leadership
Have you ever wondered why the training you get on some courses, however interesting and entertaining, doesn’t ‘stick’? How many course folders have you got gathering dust on your office shelves? And how much of the content can you recall, or more importantly,...
by Kate Mercer | Jun 26, 2015 | Leadership
It’s a common mistake to think leadership is defined by formal authority – a ‘perk’ that comes with your job title. But formal authority is overrated as a route to imposing your will on others! Many senior leaders and managers are so task oriented that they put...
by Kate Mercer | May 11, 2015 | Leadership
We all face conflict at work. Reactions range from ‘ostrich-like’ avoidance at one extreme to ‘just losing it’ at the other. Here’s a framework to help you move from conflict to consensus. First, it’s useful to distinguish two aspects and deal with these differently:...
by Kate Mercer | May 6, 2015 | Organisation Culture
Have you ever considered how unwritten rules and beliefs influence your behaviour and performance, and consequently the performance of your organisation? You will know many of the rules in your social relationships: ‘So-and-so doesn’t like me to drop in without...
