Here's an inspiring post from Neil Crofts on the importance of delivering on our promises: How many times do organisations make statements, commitments or promises and then fail to deliver? How many times do we make statements, commitments or promises, on behalf of...
Ask anyone at a social gathering, “so, what do you do?” Most people reply with a job role or title. If pressed, they will list the things they are responsible for or the activities they carry out in their role. What you never hear is a short, complete list of the...
Have you noticed that some of the great stuff you want to achieve in business is not easily measured? It’s easy to measure quantities: of money, production, sales calls, numbers of time the phone rings before it’s answered, and because it’s easier, businesses tend to...
It’s easy to blame external circumstances when you get stopped – your manager, lack of time, a change in the market... But if anything really stops you short in life, it's likely to be a self-limiting belief: a thought about yourself, reinforced by emotion. An event...
We came across this recent article by Jose-Pedro Martinez at Blue Steps on implementing successful change management through communication and which is worth posting: Have you ever been a part of a company’s failed attempt to boost quality, merge with another company,...
On Monday we talked about the origins of the Balanced Scorecard approach, the strategy performance management tool first introduced by Kaplan and Norton in the mid-90s. In today’s post, we’re focusing on the perspectives and implementation of that approach. A Balanced...
Back in the not-so-distant past, the world of work seemed a simpler place. Businesses and their employees didn’t seem to worry about targets, annual assessments, metric-driven incentives etc. But then across the pond US organisations started to focus on the goals of...
“I’m really tired of all these articles and books telling us what to do to be great leaders. I already know and agree with what they’re saying. I should empower my people, take risks, have a vision, deliver results, be accountable, be service-driven, not ego-driven,...
Have you ever considered how unwritten rules and beliefs influence your behaviour and performance, and consequently the performance of your organisation? You will know many of the rules in your social relationships: ‘So-and-so doesn’t like me to drop in without...
In this blog we talk a lot about culture, change and mindsets. So are we saying that if you want to produce effective change in your team or organisation, all you need to pay attention to is the attitudes, values and beliefs of yourself and the people you work with?...
Find out how to create and manage a brilliant culture that underpins a truly successful growing business.
Find out how to create and manage a brilliant culture that underpins a truly successful growing business.